Troubleshooting

Fixes for the most common problems with sessions, the microphone, connectors and pushing to your CRM.

Sessions

Connectors

Pushing to your CRM

App

Still stuck?

Go to Settings → Contact support to chat with the Chirp team, or contact us. Tell us roughly when it happened and what you were doing.

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Sessions

Can't start the session / Birdie didn't join this session

Birdie is already in a session. Finish that one first.

Birdie stopped responding

Birdie can't hear me

Birdie keeps getting a name wrong

The Birdie buttons are greyed out

The session ended on its own

Connectors

A tool needs reconnecting

Couldn't connect a tool

My CRM import is taking a long time

Birdie can't find a record I know exists

My calendar meetings aren't showing

Pushing to your CRM

A row says Queued

A row says FAILED

This may already be in your CRM

Your CRM didn't answer

Your CRM can't take this change from Chirp yet

App

Update required

I can't find my records, or my CRM seems disconnected

Still stuck?

Sessions

Can't start the session / Birdie didn't join this session

Birdie is already in a session. Finish that one first.

Birdie stopped responding

Birdie can't hear me

Birdie keeps getting a name wrong

The Birdie buttons are greyed out

The session ended on its own

Connectors

A tool needs reconnecting

Couldn't connect a tool

My CRM import is taking a long time

Birdie can't find a record I know exists

My calendar meetings aren't showing

Pushing to your CRM

A row says Queued

A row says FAILED

This may already be in your CRM

Your CRM didn't answer

Your CRM can't take this change from Chirp yet

App

Update required

I can't find my records, or my CRM seems disconnected

Still stuck?